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Customer Service

Our friendly and knowledgeable Customer Service Representatives are trained to assist you with specific provider and health plan questions, as well as general concerns. They can answer questions about medical health plan eligibility, benefits, authorization for services, along with any other questions that you may have. Also, our staff is able to assist you in finding a primary care physician or specialist in your area.

Our Customer Service phone number is (415) 467-9808; representatives are available Monday through Friday, 8:30 a.m. to 5 p.m. You may also inquire online by completing our contact form.

PIMG HAS RELOCATED

This is to inform you that our administrative office has relocated to Brisbane, California. This move is due to company expansion needs and will also provide us with the ability to better service our practitioners and members.

Please start sending all correspondence (inlcuding claims) to our new office at:

Physicians Integrated Medical Group
273 Valley Drive
Brisbane, CA 94005

Our NEW MAIN Phone Number

(415) 467-9808 and (415)-347-3001

Our NEW FAX Numbers by Department:

 

      Medical Management
      (Including Prior Authorization)

(415) 467-9819
(415) 467-9820

      Claims

(415) 467-9822

      Contracting and Provider Relations

(415) 467-9823

Below are the phone numbers, fax lines and e-mail for our management staff when you need acess to them.

ADMINISTRATION FAX # (415) 467-9824

James Rodriguez, CEO                                                                 Ph: (415) 347-3027
jrodriguez@pimg-inc.com

Shirley Liu, CFO                                                                              Ph: (415) 347-3028
sliu@pimg-inc.com

Gail Tyler, Media & Network Manager                                         Ph: (415) 347-3029
gtyler@pimg-inc.com   

PROVIDER RELATIONS/CONTRACTING FAX # (415) 467-9823

Alaina Floyd, Director, Provider Contracting                              Ph: (415)-347-3040
afloyd@pimg-inc.com

CLAIMS -  FAX #  (415) 467-9822

De Ana Anderson, Director, Claims Processing                      Ph: (415) 347-3026
danderson@pimg-inc.com

Tamarra Haywood, CPC, Supervisor, Claims                          Ph: (415) 347-3024
thaywood@pimg-inc.com

MEDICAL MANAGEMENT  FAX #  (415) 467-9819 AND (415) 467-9820

Ed Molino, MD, Vice President, Operations                              Ph: (415) 347-3019
emolino@pimg-inc.com

Ana Novoa, Director, Medical Management Operations        Ph: (415) 347-3020
anovoa@pimg-inc.com

John Pierce, MD, Medical Director                                             Ph: (415) 347-3036
jpierce@pimg-inc.com

Juanita Gonzales, Authorizations Coordinator                        Ph: (415) 347-3014
jgonzales@pimg-inc.com

Judy McGannon, Authorizations Coordinator                           Ph: (415) 347-3011
jmcgannon@pimg-inc.com

 

Sincerely,

Management & Staff of Physicians Integrated Medical Group

NEW PRIOR AUTHORIZATION LIST EFFECTIVE AS OF 07/01/08
PLEASE SEE PROVIDER SECTION

   PIMG HAS RELOCATED


We now provide physician practice management


HMO Plans

PPO Plans

Our Mission

PIMG History

Our Management Team